Features of the app

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How do I download the app onto my phone? 📲

To download Palau, open the App Store or Google Play on your phone. Type Palau into the search bar. Palau is a free application so you can download it right away!

Do I need internet connection or can I use the app offline? 📶

No. A Wi-Fi or 3G/4G/5G connection is necessary in order to scan.

Can I use the app on my computer or laptop? 💻

No, for now Palau is exclusively a mobile application.

Can I search for products without scanning them? 🔍

No, you can only search for a product by scanning it. We don't have this tool yet. If you feel like it’s a feature you would want to use, send us a message and let us know!

Can I change the language settings on the app?

Palau is available in English and Spanish! To change the language, simply make sure that your phone’s language is set to English or Spanish. We are working on making the app available in more languages. Want to use Palau in your language? Send us a message and let us know!

Can I delete scans from my history? ⛔️

You can always review the products you’ve previously scanned by looking at your Scan History. If there is any product you would want to delete, just click the “edit” button situated to the right of the “Scan History” title. Then you will be able to delete the desired product(s) by just clicking on the red minus icon. Once you are finished, make sure to click on “save” to guarantee that all changes will be saved correctly!

What is the Footprint page used for? 🎛

On the Footprint page, you can calculate the impact you diet has on the environment on a yearly basis. Choose your diet type and configure how frequenty you consume certain food categories. When you’re done, click “Calculate my footprint” and review your diet’s carbon, land and water footprints!

How do I scan a product? 🕵🏼

Before scanning, make sure you have:
1. Authorized access to your phone’s camera. You can change this in your phone’s settings.
2. Authorized access to cellular data. This can also be checked in your phone settings.
3. An internet connection, either Wi-Fi or 3G/4G/5G.

After this, tap on the “Scan” icon located in the center of the navigation bar and place place a product’s barcode inside the rectangle. Immediately after scanning the barcode, you’ll access the product's rating, both eco-score and nutri-score, ranging from 0 to 100. To view more about the product, why it received this score and proposed alternatives, simply swipe up!

Still got questions?

Get in touch below and we’ll try our best to get back to you.

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